Responsible gaming

Pojok Responsible Gaming — Our Commitment to Healthy Entertainment

Pojok believes gaming is for entertainment only. We want every player to enjoy themselves safely, mindfully, and within their own limits. This page outlines our responsible gaming policies and tools in full.

18+ Platform
Safe Environment
Time Limit Controls
Budget control
24/7 Support
Important Warning: Lottery and jackpot games are for entertainment only. Never treat them as a way to recover lost money. Only spend what you can afford to lose without it affecting your life.

What is responsible gaming and why does it matter?

At Pojok Responsible gaming Responsible gaming means staying aware of your financial limits, time limits, and mental state while you play. When lottery or jackpot gaming shifts from entertainment to addiction, it can cause serious harm to your personal, family, and financial life.

Online entertainment is growing rapidly in Bangladesh. In this environment, Pojok wants every user to stay informed and protected. We're more than just a platform — we take responsibility for your entertainment experience.

Responsible gaming To ensure this, Pojok follows a range of effective tools and policies designed to help you enjoy a healthy and positive experience. You can learn all about them on this page.

Remember — gaming should be about fun, not making money. The moment it feels like things are getting out of control, take a break right away.

Principles of Healthy Play

Pojok's Responsible gaming According to our policy, the hallmarks of a healthy player are:

  • Setting a clear budget before you start playing and never going beyond it.
  • Sticking to a set time limit for gaming — never playing for hours on end without a break.
  • Avoiding the urge to place bigger bets to recover money you've lost.
  • Avoid playing when you're tired, under emotional stress, or have consumed substances.
  • Never letting gaming take priority over the other important things in your life.
  • Not hiding your gaming activity from family or friends.
After every gaming session, ask yourself — "Did I play today for fun, or to chase money I lost?"

Setting financial limits

At Pojok Responsible gamingThe most important part of responsible play is setting financial limits. Our recommendations:

  • Play from your monthly entertainment budget: Only spend what falls within your monthly entertainment budget. Never play using household funds, savings, or emergency money.
  • Daily & weekly limits: Set daily and weekly deposit limits in your Pojok account settings. Once a limit is set, a 72-hour waiting period applies before any changes can be made.
  • Loss Limit: Once you've lost a set amount, stop playing for the day. Decide on this limit in advance.
  • Don't Play With Borrowed Money: Never play with borrowed money, credit cards, or funds taken from loans.

Time Management

Playing for extended periods without a break weakens your ability to make sound decisions and increases the risk of acting on impulse. Responsible gaming Time management is essential to ensuring this.

  • Set a timer before each session. When it goes off, take a break.
  • Enable session time reminders on your Pojok account — you'll see an on-screen alert after a set period.
  • Avoid playing when you're tired or late at night.
  • Prioritize spending time with family and friends, exercising, or pursuing hobbies over gaming.
Using Pojok's session time settings feature, you can set a daily or weekly cap on how long you stay logged in.
18+
For adults only
24/7
Support team active
72 hours
Waiting Period for Limit Increases
Instant
Self-exclusion takes effect
Need help?

Contact Us Immediately

If you or someone you know feels that gaming is getting out of control, reach out to our support team.

support@pojok.ws
Live Chat (Available 24/7)
Quick self-check

Is your gaming still under control?

  • Staying within my budget
  • Not playing beyond my set time
  • No Rush to Chase Losses
  • Not hiding my play from family
  • Gaming isn't my main focus
Warning Signs

Recognize the Signs of Problem Gaming

To ensure responsible gaming, take immediate action if you notice any of the following signs.

01
Exceeding Your Budget
Continuing to play or attempting to find more money even after your set budget has run out.
02
"Chasing losses" tendency
Continuously placing larger bets to recover losses — the "one more try and I'll win" mindset.
03
Hiding from family
Hiding the amount you play or the losses you incur from family or friends.
04
Neglecting work & relationships
Failing to meet work, study, or family commitments because of gaming.
05
Financial Crisis
Borrowing money to play, dipping into savings, or using funds meant for household needs.
06
Emotional Distress
Feeling restless or irritable when you can't play, or being unable to stop thinking about gaming.
07
Decline in sleep & health
Staying up late to play, neglecting proper meals and sleep, and letting it affect your physical health.
08
Repeated Failed Attempts
Trying to cut back or stop playing but being unable to do so is a clear sign of addiction.
09
The Only Joy in Life
Finding no enjoyment in anything other than gaming, or feeling like gaming is the center of your life.
Protection Tools

Pojok's Responsible Gaming Tools

We want you to stay in control at all times. That's why the Pojok platform offers a range of effective tools.

Setting deposit limits

Set daily, weekly, or monthly maximum deposit limits from your account settings. Lowering a limit takes effect immediately, but increasing it requires a 72-hour waiting period.

Loss Limit

Play will automatically stop once you have lost a set amount. This protects you from making impulsive decisions that lead to greater losses.

Session Time Limit

Decide in advance how long each session will last. Once the time is up, the system will automatically send you an alert or log you out.

Temporary Break

If you need a short break, set a cooling-off period of 24 hours, 7 days, or 30 days. You won't be able to log in to your account during this time.

Self-Exclusion

If you want to step away from gaming long-term, you can self-exclude for anywhere from 6 months to permanently. This takes effect immediately and cannot be reversed before the chosen period ends.

Reality Check

Pop-up notifications will appear at regular intervals showing how long you've been playing, how much you've deposited, and a summary of your wins and losses.

Self-assessment

Ask Yourself

Answer the following questions honestly. If more than three of your answers are "Yes," please contact our support team.

1
Have you ever spent more than your budget on gaming?
2
Have you ever chased losses by playing again to try to win back what you lost?
3
Have you been hiding your gambling from family or friends?
4
Tried to stop playing but couldn't?
5
Has gaming caused problems with your work, studies, or relationships?
6
Borrowed money or dipped into savings to fund your play?
7
Do you feel restless or irritable when you are unable to play?
8
Is gaming affecting your sleep or mental health?
Take action

What to Do If You Identify a Problem

Follow the steps below to get back on track with responsible gaming.

1
Take a Break
Go to Account Settings and activate a cooling-off period. Set a break for 24 hours, 7 days, or 30 days — no questions asked.
2
Tell someone
Talk to a trusted friend or family member about it. Don't try to handle it alone — reach out for support.
3
Contact Pojok Support
Reach us at support@pojok.ws or via Live Chat. Our trained team will assist you with complete confidentiality.
4
Set Your Limits
When you return after a break, reset your deposit limit, session time, and loss limit — and stick to them strictly.
5
Self-Exclusion When Needed
If you feel you can no longer stay in control, consider long-term self-exclusion. It's not a sign of weakness — it's a brave decision.
Our commitment

What Sets Pojok's Responsible Gaming Policy Apart

We don't just follow the rules — we genuinely care about your well-being.

Player-first approach

Pojok believes every player matters. Our Responsible gaming Our policy goes beyond words — it is reflected in every feature we build.

Complete Confidentiality

Any information you share when reaching out for support is kept completely confidential. No judgment, no shame — just help.

Limits Take Effect Immediately

Reducing your deposit limit or activating self-exclusion takes effect immediately. No delays, no appeals process.

Awareness program

Pojok regularly Responsible gaming Sharing information, guides, and awareness content to help players stay informed.

Age Verification System

Pojok follows a strict age verification process. No one under 18 can register, and any suspicious account is investigated.

Transparent transaction history

Your account gives you full access to your transaction and gaming history. Analyze it yourself and make informed decisions.

FAQs

Responsible Gaming FAQ

Yes. Any balance remaining in your account at the time of self-exclusion will be returned to your registered payment method. However, you will not be able to resume playing until the exclusion period has ended.

Deposit limits can be increased, but a 72-hour waiting period applies after the request. This delay is intentional — to prevent impulsive decisions. Reducing a limit takes effect immediately.

No. For privacy and security reasons, only the account holder can request self-exclusion. However, family members are welcome to contact us for guidance and support.

No. A person cannot open a new account while a cooling-off period or self-exclusion is active. Pojok detects multiple accounts belonging to the same individual and closes them.

Yes, completely free. Deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion — all available at no cost from your account settings.

Reach out to Pojok's support team first — via support@pojok.ws or live chat. You can also find a detailed guide on our Help Center for a detailed guide. For professional mental health support, please reach out to your nearest healthcare center.
Enjoy safely

Play responsibly, stay happy

Pojok wants you to enjoy every moment — safely, mindfully, and within your own limits. Sign up today and start using our responsible gaming tools.

18+ verified platform
Free Protection Tools
24/7 Support
Instant self-exclusion
বাংলা