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Pojok Help Center — Quick, Easy Answers to All Your Questions

Whether it's account, payment, lottery, bonus, or technical issues — we're here to help.

What do you need help with?

Choose a category below to find a quick solution

Account & Registration

Creating a new account, login issues, password changes, and identity verification

12 Guides
Deposits & Withdrawals

BKash, Nagad, Rocket, Upay — a complete guide to depositing and withdrawing

15 Guides
Lottery & Tickets

Buying Tickets, Checking Draw Results, Claiming Prizes & Lottery Rules

10 Guides
Bonuses & Promotions

Terms & Conditions for Welcome Bonus, Cashback, Reload & Referral Bonuses

8 Guides
Security & Privacy

Account security, two-factor authentication, and personal data privacy

7 Guides
Mobile App

Issues with app download, installation, and playing games on mobile

6 Guides
Casino & Games

Rules and guidelines for Live Casino, slots, roulette, and other games

9 Guides
Technical Issues

Quick Fixes for Pages Not Loading, Error Messages & Connection Issues

5 Guides
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Starting from Account Creation — A Simple Guide for New Users

Joining Pojok is as easy as making a cup of tea — it only takes a few minutes. Many new users expect the process to be complicated, but it's actually very straightforward. All you need is an active mobile number.

The first time you log in after registering, you'll see a short welcome message and a bonus offer. This is a good time to complete your profile — it'll be required when you make a withdrawal later. Many users skip this step early on and run into issues down the line.

One important note: each person may only hold one account on Pojok. Attempting to create multiple accounts using the same mobile number or device may result in all accounts being suspended. Start off right — register once with accurate information.

Important Information
  • Active mobile number
  • Age 18 or above
  • Internet connection
Time required
  • Registration: 2–3 minutes
  • OTP verification: 1 minute
  • Profile: 5 minutes

Registering on Pojok — A Step-by-Step Guide

Your account will be ready in just five simple steps

1
Go to the registration page

Open the Pojok website or app and click the "Register" button. The page works smoothly on mobile too.

2
Enter your mobile number

Enter your active Bangladeshi mobile number. Your OTP will be sent to this number, so make sure it's correct.

3
Verify OTP

Enter the 6-digit code sent to your mobile in the designated field. If you don't receive it, wait 60 seconds and tap "Resend".

4
Set your password

Choose a strong password — at least 8 characters, mixing numbers and special symbols. Avoid anything obvious.

5
Complete Your Profile

Add your name, address, and preferred payment method. This helps speed up future withdrawals.

6
Start Playing!

Once your account is set up, claim your welcome bonus and jump into your favorite games. Good luck!

Deposits & Withdrawals — Works with All Mobile Banking

You don't need a bank account to deposit or withdraw at Pojok. bKash, Nagad, Rocket, or Upay — whichever you have works just fine. Since most people in Bangladesh already use these services, Pojok deliberately supports all four payment methods.

Deposits are usually instant — in most cases, funds appear in your Pojok wallet within one to two minutes. Withdrawals typically take 15 to 30 minutes. During late nights or festive periods, it may take a little longer.

If your balance hasn't been credited within 5 minutes of a deposit, first check your mobile banking app to confirm the transaction went through. If it did, contact Pojok's live chat support with the transaction reference number — it's usually resolved within a few minutes.

Method Minimum Maximum Time
bKash ৳100 ৳50,000 Instant
Nagad ৳100 ৳50,000 Instant
Rocket ৳100 ৳30,000 1–5 Minutes
Upay ৳100 ৳30,000 1–5 Minutes
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Playing the lottery and claiming prizes — here's what you need to know

Pojok's lottery section features daily draws, weekly mega draws, Keno, and scratch cards. The rules vary slightly for each, so it's worth reading the details for a draw before purchasing your ticket.

After purchasing a ticket, you can view it in the "My Tickets" section of your account. Each ticket has a unique ID that lets you verify the draw results yourself. This transparent system is one of the reasons Pojok is trusted by its users.

If you win a prize, the amount is generally credited to your Pojok wallet within 24 hours of the draw. Smaller prizes are added automatically, but larger ones may require identity verification. All prizes must be claimed within 30 days of winning.

Important information
  • Tickets can be purchased until the draw begins — servers may be busy in the final moments
  • Buying multiple tickets in a single draw increases your chances of winning
  • Draw results are stored on the website and can be checked at any time
  • NID verification is required for large prize claims

Understand bonuses — never claim one without reading the terms first

Everything You Need to Know About Pojok's Bonus System

Welcome bonus

New members receive a welcome bonus right after registering. A minimum deposit is required to qualify for the match bonus on your first deposit. To use the bonus, you'll need to place a certain amount in bets — this is known as the wagering requirement.

Reload Bonus

Regular players receive a reload bonus every week, typically a set percentage of their deposit. Check the Promotions page for that week's offer and make your deposit — the bonus will be credited automatically.

Cashback

The weekly cashback offer returns a portion of your total bets for any week you don't win. It's credited directly to your balance, so the wagering requirements are relatively low.

Referral bonus

Invite friends or family to Pojok and earn a referral bonus. Once the invited person registers and makes their first deposit, both parties receive a bonus.

Keep in mind: Before claiming any bonus, read the wagering requirements carefully. Winnings from a bonus cannot be withdrawn until the conditions are met. If in doubt, ask the support team.

Keep your account secure — small habits make a big difference

Pojok's servers are protected by international-grade SSL encryption, but the security of your own account largely depends on you. A few simple habits can go a long way in reducing the risk of hacking or fraud.

The most important step is enabling two-factor authentication (2FA). With 2FA active, even if someone gets hold of your password, they still can't log in without the OTP sent to your phone. You can set it up in just two minutes from Pojok's security settings.

One more thing — Pojok will never ask for your password or OTP via email or message. If anyone claims to be a Pojok representative and asks for these, it is a scam. Report any such contact to the support team immediately.

What to do
  • Use a strong and unique password
  • Keep 2FA enabled
  • Log in from a trusted device
  • Check your login history regularly
Avoid
  • Never share your password with anyone
  • Avoid logging in over public Wi-Fi
  • Don't reuse the same password across multiple sites
  • Don't click on suspicious links
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Frequently Asked Questions — Help Center

The most common questions asked at Pojok support

On the login page, click "Forgot password". An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The entire process takes 3 to 5 minutes. Make sure your new password isn't used anywhere else.

First, check your mobile banking app to confirm whether the transaction was successful. If it was, note down the transaction ID or reference number. Then share that reference number in Pojok's live chat — the support team will verify and resolve it quickly. Most issues are sorted out within 10 minutes.

Standard withdrawals are completed within 15 to 30 minutes. During midnight to 6 AM or on public holidays, it may take a little longer. If it exceeds 30 minutes, contact support. Keep in mind that withdrawals will be held if your bonus wagering requirements haven't been met.

Download the app from Pojok's official website. On Android, you'll need to download the APK file and install it — make sure to enable "Install from unknown sources" in your phone's settings first. Never download the app from third-party sites, as this poses a security risk.

Accounts can be temporarily or permanently suspended for running multiple accounts, providing false information, misusing bonuses, or violating terms and conditions. To find out the reason or submit an appeal, contact support via email. If the issue wasn't on your end, your account can usually be reinstated within 24 hours.

Start by clearing your browser's cache and cookies, then refresh the page. If the issue persists, try a different browser or device. You can also switch from mobile data to Wi-Fi, or vice versa. If nothing works, contact Pojok support with a screenshot.

Get Direct Support — We're Always Here

If your issue isn't resolved, get in touch with our team directly

Live chat

The fastest way to get help. A support agent typically connects within 2 to 5 minutes.

Currently Active
Email Support

Email is best for complex issues or sending documents. Responses typically arrive within 2 to 6 hours.

support@pojok.ws
FAQ page

Answers to common questions are organized on the FAQ page. Take a look before reaching out to support.

View FAQs

Support hours: The Pojok support team is available 7 days a week, 24 hours a day. You can reach us at any time in Bangladesh Standard Time. Support remains active on public holidays, though response times may be slightly longer.

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Play Responsibly

Online gaming is for entertainment purposes only — it is not a guaranteed source of income. Never wager more than you can afford to lose. Pojok's services are not available to anyone under 18. To learn more Responsible gaming View the page.

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